- Payment Processing
Softfoldy uses Stripe as its online payment processor.
Stripe is a payment processing service provider that processes payments submitted through the Softfoldy website. Stripe is not a commercial partner of Softfoldy.
The payment information required to complete a transaction will be processed by Stripe and comply with applicable payment and data protection requirements.
- Payment Methods
Softfoldy supports the following payment methods displayed at checkout:
Visa;
Mastercard;
American Express;
Apple Pay;
Google Pay;
Supported e-wallets.
The payment methods available for a specific transaction will be displayed at checkout.
- No Stripe Account Required
Customers do not need to create or log in to a Stripe account to complete purchases through Softfoldy.
Customers can select available payment methods at checkout and complete the payment using the corresponding payment information or authentication process.
Issuers or payment method providers may require additional authentication where applicable.
- Stripe Payment Processing
The payment information you submit at checkout will be processed by Stripe for completing your transaction and related payment processing activities.
Stripe may use transaction information and related information for payment authentication, fraud detection, and monitoring for unusual or potentially unauthorized transactions as part of its payment services. These processing activities are described in Stripe’s published privacy information.
Softfoldy does not list Stripe as a partner. Stripe is the payment processing provider for transactions on the Softfoldy website.
- Payment Account Information
Softfoldy is registered in Germany, and the business information associated with your Stripe account is consistent with the business information used on the Softfoldy website.
The payment claim descriptor associated with a transaction is:
Softfoldy
Therefore, customers may see Softfoldy as the merchant descriptor in related transactions.
- Payment Information and Personal Data
The information required to complete a payment may be processed by Stripe and the relevant payment method provider.
Depending on the selected payment method, this information may include:
Name;
Email address;
Billing information;
Transaction amount;
Payment method information;
Transaction date;
Transaction status;
Information required for payment authentication.
Stripe’s Privacy Center explains how Stripe handles personal data related to payments and related activities.
For more information about Softfoldy’s handling of personal data, please see our Privacy Policy.
- Payment Authentication
Depending on the selected payment method, card issuer, or applicable payment service, additional payment authentication may be required at checkout.
For example, certain European bank card transactions may require additional authentication based on applicable payment requirements.
The authentication process is determined by the applicable payment method provider and may require confirmation from the customer’s bank or card issuer.
- Payment Monitoring
Stripe may conduct payment risk assessments and monitor transaction activity as part of its payment processing services.
These activities may include evaluating transaction information and signals related to unusual or potentially unauthorized transactions. Stripe states that its services include measures to detect and prevent fraudulent payment activities.
Softfoldy makes no absolute statements regarding the results of any individual payment assessment.
- Cookie Consent
Softfoldy uses cookie banners on its website.
Where consent is required, non-essential cookies will only be used if the customer selects “Accept” on the Softfoldy cookie banner.
Customers can view their cookie preferences through the available cookie control options.
For more information on cookies and personal data, please see the Softfoldy Privacy Policy and applicable cookie policy.
- Privacy and Data Protection
Softfoldy processes customer information in accordance with applicable German and European data protection requirements.
The Softfoldy Privacy Policy explains the categories of personal data processed, the purposes of processing, the applicable retention periods, and the associated data protection rights.
If Stripe processes information related to payments, Stripe’s own privacy documentation also applies to Stripe’s processing. Stripe publishes information about its role in processing personal data and its privacy practices.
- Payment Notifications
Customers may receive payment-related notifications at the email address provided at checkout.
Such notifications may include:
Payment confirmation; order payment status;
Customer service messages related to payment;
Information required to process payment inquiries.
Customers should ensure that the email address provided at checkout is accurate and accessible.
- Payment Inquiries
For any questions regarding payments made through the Softfoldy website, customers can contact:
Softfoldy
Email: info@softfoldy.com
Website: www.softfoldy.com
When contacting customer service, please provide the relevant order number and the payment details you have.
Softfoldy is committed to responding to payment-related inquiries within 24-48 hours.
- Official Payment Information
Softfoldy uses Stripe for payment processing; customers do not need a Stripe account to complete purchases.
Stripe’s Privacy Center provides more information about its handling of payment information, privacy practices, and transaction-related processes.
For more information on how Softfoldy handles personal data, customers can refer to the Privacy Policy on the Softfoldy website.
- Contact Information
Email: info@softfoldy.com
Website: www.softfoldy.com