- Shipping Information
Softfoldy provides shipping services for customers in the European market.
Orders will be shipped via the following services:
DHL;
FedEx;
UPS Priority Service.
The specific carrier for each order may depend on the destination, availability, and applicable shipping arrangements.
Shipping Address: [Enter Shipping Address]
- Order Processing
After receiving your order and completing the corresponding payment process, Softfoldy will process your order and arrange shipment.
Customers should ensure that the shipping information entered at checkout is complete and accurate.
After your order is shipped, relevant tracking information will be sent to the email address provided by you at checkout (this email address can be used to check the tracking information).
- Delivery Time
Standard delivery time is approximately:
5-12 business days
The above time refers to the estimated transit time after shipment.
Delivery time may vary depending on the destination, carrier arrangements, local delivery procedures, and other factors that affect the delivery process.
- Logistics Tracking Information
Softfoldy will provide relevant information when logistics tracking is available.
We will send tracking emails when your order reaches the relevant stage of the delivery process, including:
Order shipped;
Arrived at carrier’s warehouse;
Transportation progress;
Arrived at local distribution center;
Local delivery arrangements;
Delivery status.
Tracking information will be sent to the email address provided by the customer when placing the order.
Customers should check their inbox and spam/junk mail folder for emails related to delivery.
- Order Delays
If your order has not been delivered within the standard 5-12 business days, you can contact Softfoldy:
info@softfoldy.com
Please provide your order number and relevant delivery information.
Softfoldy will review the order status and, if necessary, contact the relevant carrier to investigate the delivery situation.
Depending on the carrier’s investigation results and the specific order circumstances, Softfoldy may arrange:
Resend the goods; or
A full refund.
Any mandatory rights enjoyed by the consumer under applicable European or German law remain unaffected.
- Risk of Delivery
For purchases made by consumers protected under applicable European consumer protection laws, the risk of loss or damage to goods rests with Softfoldy until the consumer or a third party designated by the consumer (other than the carrier) actually receives the goods.
Delivering the goods to the carrier does not itself transfer the applicable risk of delivery to the consumer.
- Damage Upon Arrival
If the goods arrive damaged, the customer should contact:
info@softfoldy.com
Please provide:
Order number;
Description of the problem;
Photos of the goods;
Photos of the packaging (if applicable).
Photos may help Softfoldy assess the problem without requiring the return of the damaged goods.
Depending on the circumstances, Softfoldy may arrange a replacement or refund.
Your legal rights are unaffected for goods that do not conform to the purchase agreement.
- Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
If the provided address is incorrect or incomplete, customers should contact Softfoldy as soon as possible:
info@softfoldy.com
If the order has not yet shipped, we will review whether the shipping information can be modified.
If the order has already shipped, available options may depend on the delivery status and the arrangements of the relevant carrier.
- Shipping Address
The order will be shipped to the shipping address provided by the customer at checkout.
Customers should carefully verify the shipping address before completing the order.
Shipping Address:
- Delivery Notifications
Softfoldy may use the email address provided by the customer at checkout to send the following information:
Order shipping notification;
Logistics tracking information;
Delivery progress notification;
Delivery status notification;
Delivery-related inquiries.
Customers should ensure that the email address provided at checkout remains valid after order submission.
- Delivery Failure
If the carrier is unable to complete the delivery due to the recipient being unreachable, an incomplete address, or other delivery arrangements, the carrier may attempt to deliver again or provide self-pickup instructions, depending on the applicable service.
Customers should follow the delivery instructions provided by the carrier.
For assistance, customers can contact:
info@softfoldy.com
- Delivery Confirmation
Tracking information or the carrier’s delivery records can be used to determine the delivery status of an order.
If the order record shows delivery, but the customer has not yet received the item, the customer should contact Softfoldy immediately so that we can verify the delivery status and, if necessary, investigate with the carrier.
- Contact Us
For any questions regarding shipping, tracking, or delivery, please contact:
Email: info@softfoldy.com
Website: www.softfoldy.com
Softfoldy is committed to responding to customer inquiries within 24 hours.