- General Information
These Terms and Conditions apply to purchases made through the Softfoldy website.
Brand: Softfoldy
Email: info@softfoldy.com
Website: www.softfoldy.com
Country: Germany
By placing an order through the Softfoldy website, the customer agrees to the applicable purchase terms displayed on the website at the time of ordering.
Nothing in these Terms and Conditions is intended to limit any mandatory rights enjoyed by the consumer under applicable European or German law.
- Products and Product Information
Softfoldy offers foldable fabric storage boxes for home and general organization.
Product pages provide information about applicable products, including optional configurations, sizes, colors, quantities, and other features.
Customers should carefully read the information on the relevant product pages before completing an order.
Due to factors such as individual screen settings, lighting conditions, and shooting environment, product photos may differ slightly in color or appearance from the actual product.
- Price and Order
The price applicable to your order is the displayed price for the selected products at the time of order placement.
Any applicable shipping costs will be displayed during the purchase process before order completion.
Order validity is subject to the ordering process and applicable laws and regulations.
Softfoldy will send order-related information to the email address provided by the customer at checkout.
- Order Processing
Upon receiving your order, Softfoldy will process it and prepare it for shipment.
Customers should ensure that the shipping address and contact information provided at checkout are accurate and complete.
For more information regarding order processing, Softfoldy may contact you using the contact information provided in your order.
- Shipping Services
Softfoldy serves customers in the European market and partners with several well-known logistics companies, including DHL, FedEx, and UPS Priority services, depending on the destination and applicable shipping arrangements.
Standard delivery time is approximately:
5–12 business days
Delivery time is calculated from the date the order is processed and shipped.
Actual delivery time may vary depending on the destination, carrier operations, local delivery arrangements, and other factors affecting transportation.
- Delivery Tracking
If tracking information is available, Softfoldy will send tracking updates to the email address provided by the customer at checkout.
Updates may cover the following stages:
Order shipped;
Arrival at carrier’s warehouse;
Transportation progress;
Local delivery arrangements;
Delivery status.
Customers should check the email address provided when placing their order for relevant tracking information.
- Delayed Delivery
If your order is not delivered within the standard 5-12 business days delivery time, you may contact Softfoldy:
info@softfoldy.com
Softfoldy will review the order and, if necessary, contact the relevant carrier to investigate the delivery status.
Depending on the investigation results and the specific order details, Softfoldy may arrange:
Reshipment; or
Full refund.
Any mandatory rights enjoyed by the consumer under applicable law will not be affected.
- Loss or Damage During Delivery
Delivery of goods to the carrier does not mean that the risk of loss or damage to the goods is transferred to the consumer.
For consumer sales protected by applicable European consumer protection laws, the relevant risk remains with Softfoldy until the consumer or a third party designated by the consumer (other than the carrier) actually receives the goods.
Therefore, the customer should not be liable for loss or damage to the goods that occurs before the transfer of risk as required by applicable mandatory law.
- Right to Return
For eligible distance purchases, consumers generally have a statutory 14-day no-reason return right.
The return period typically begins from the date the goods are actually received by the consumer or a third party designated by the consumer (other than the carrier).
To exercise the right to return goods, the customer may contact:
Email: info@softfoldy.com
The customer may expressly declare to Softfoldy their decision to cancel the purchase.
Where applicable, the customer must return the goods within the legally prescribed period after issuing a return notice.
Statutory rights to return goods are subject to conditions and exceptions as provided by applicable law.
- Return Conditions
The customer may handle and inspect the goods to the extent necessary to determine their nature, characteristics, and function.
If the value of the goods is reduced due to handling beyond the scope necessary for inspection, the consequences shall be determined in accordance with applicable consumer protection laws.
Nothing in these Terms and Conditions is intended to cancel or limit the statutory right of mandatory withdrawal.
- Refunds after Withdrawal
If a valid statutory right of withdrawal has been exercised, Softfoldy will process a refund in accordance with applicable law.
Refunds will generally be processed using the original payment method used at the time of purchase, unless otherwise agreed or required by law.
Where applicable, the timing and conditions of refunds will comply with the legal requirements regarding consumer withdrawals.
- Damaged or Defective Goods
If goods arrive damaged, defective, or non-compliant, customers should contact Softfoldy as soon as possible:
info@softfoldy.com
To help us review the issue, customers can provide:
Order number;
A description of the issue;
Photographs showing the condition of the goods;
Photographs of the packaging (if applicable).
For visibly damaged goods, photographs can help Softfoldy assess the situation without requiring the customer to return the damaged goods.
Softfoldy may arrange for a replacement or refund at its discretion on a case-by-case basis.
If the goods do not conform to the contract, the customer’s legal rights remain fully valid.
- Damaged Goods: Evidence and Solutions
Softfoldy may request photographic evidence to determine the condition of the goods and assist in processing claims.
If the photographs clearly show that the goods were damaged or otherwise affected upon receipt, Softfoldy may arrange for a replacement or refund without requiring the return of the damaged goods.
This process does not limit any statutory rights or remedies available to the consumer under applicable law.
- Statutory Consumer Rights
Nothing in these Terms and Conditions excludes, limits, or supersedes any mandatory consumer rights applicable to goods purchased through Softfoldy.
If the goods do not conform to the contract, the consumer retains the statutory remedies available under applicable law.
If a statutory right of withdrawal applies, that right remains valid, subject to applicable legal requirements and exceptions.
- Customer Responsibility
The customer is responsible for providing accurate information necessary to complete the order, including:
A complete shipping address;
Recipient’s name; Email address;
Please provide a telephone number if necessary;
Selected products and quantity.
Incomplete or incorrect information provided by the customer may affect the processing or delivery of the order.
16. Communication
Softfoldy will use the contact information you provided at checkout to communicate with you regarding your order.
This may include:
Order confirmation;
Shipping information;
Logistics tracking information;
Delivery updates;
Customer service communication;
Return or refund notifications.
Customers should ensure that their email address is accessible after placing an order.
- Customer Service
For any questions regarding products, orders, shipping, returns, refunds, or damaged goods, customers can contact:
Email: info@softfoldy.com
Website: www.softfoldy.com
Softfoldy is committed to responding to customer inquiries within 24 hours.
- Limitation of Liability
Nothing in these Terms and Conditions limits or excludes liability prohibited by applicable law.
In particular, mandatory consumer rights, statutory withdrawal rights, and applicable remedies related to conformity of goods are not affected.
To the extent permitted by applicable law, Softfoldy shall not be liable for losses that are not reasonably foreseeable or that result from the customer’s failure to provide accurate order or delivery information.
- Applicable Law
These Terms and Conditions are governed by the law applicable to the contractual relationship, but subject to mandatory consumer protection provisions applicable in the consumer’s country of habitual residence (if applicable).
Nothing in this section shall deprive the consumer of mandatory protections under applicable European or national consumer laws.
- Changes to Terms
Softfoldy may update these Terms and Conditions as needed to reflect changes in its services, purchasing process, or applicable legal requirements.
The version applicable to an order is the version effective at the time of order placement, subject to mandatory legal provisions.
- Contact Information
For any questions regarding these Terms and Conditions, customers may contact:
Email: info@softfoldy.com