Softfoldy respects the privacy of individuals who visit our website, contact us, or place orders through our online store. This Privacy Policy explains what personal data we collect, why we process this data, how long we retain it, and the rights individuals have under applicable data protection laws.
This Privacy Policy applies to the Softfoldy website and related customer service.
- Data Controller
The data controller responsible for processing personal data through the Softfoldy website is:
Brand: Softfoldy
Email: info@softfoldy.com
Website: www.softfoldy.com
Phone:
Company Address:
Country: Germany
- Personal Data We Collect
Depending on how you interact with Softfoldy, we may collect the following categories of personal data:
Name and contact information;
Email address;
Provided phone number;
Billing and delivery address;
Order details and purchase information;
Transaction information related to payment;
Communication and customer service inquiries;
Website account information (if applicable);
Information provided through website forms;
IP address and basic website access information;
Cookies and similar browsing information (if applicable).
We only request information relevant to the applicable purposes.
- How We Use Personal Data
Softfoldy may process personal data for the following purposes:
Receiving and processing orders;
Arranging delivery of purchased goods;
Communicating with customers regarding order matters;
Responding to customer inquiries;
Processing returns and refunds (where applicable);
Maintaining transaction and accounting records;
Complying with applicable legal obligations;
Managing and maintaining the website;
Identifying and addressing website abuse;
Maintaining customer communication records when required for business administration or by law.
We do not collect personal data for purposes unrelated to the purpose for which it was collected.
- Legal Basis for Processing
In accordance with the General Data Protection Regulation (GDPR), Softfoldy may process personal data based on one or more of the following legal bases:
Contractual
Processing personal data may be necessary to take the steps you request before you place an order, and to complete your order after you purchase it.
Legal Obligations
Under applicable German or European laws and regulations (including tax, accounting, and business record requirements), certain information must be retained or processed.
Legal Rights
Where applicable law permits, Softfoldy may process information for legitimate business administration, customer communication, record keeping, website management, or to establish, exercise, or defend legal claims.
Consent
If consent is required by law, Softfoldy will seek your consent before proceeding with any processing. You may withdraw your consent at any time, but this consent will not apply to future processing.
- Stripe Payment Processing
Softfoldy uses Stripe as its payment processing service provider for online transactions.
When a customer selects Stripe as their payment method, information required to complete the transaction may be transmitted to Stripe. This information may include the customer’s name, email address, billing information, transaction amount, transaction status, and payment-related information.
Stripe processes personal data in accordance with its own privacy document and applicable data protection requirements. Depending on the specific processing activity, Stripe may act as a data processor or data controller.
Stripe’s current privacy information explains how Stripe processes transaction information and personal data related to payments to merchants using Stripe.
Customers can view Stripe’s current privacy information through Stripe’s official privacy policy.
6. Orders and Transaction Records
After an order is placed, Softfoldy may retain information necessary for managing orders, providing customer service, processing refunds (where applicable), and maintaining relevant business records.
Transaction records may include:
Order number;
Customer name;
Contact information;
Billing and delivery information;
Ordered goods;
Purchase amount;
Order date;
Payment status;
Refund information (where applicable);
Related customer communications records.
Payment card information is processed by the appropriate payment processing service provider. Softfoldy does not retain any information other than that required for order management and accounting.
- Data Retention
Softfoldy adheres to the GDPR principle, which stipulates that personal data must not be retained for longer than necessary for the purpose for which it was collected.
Therefore, different categories of information may have different retention periods.
Customer Inquiries
General inquiries and customer service records are typically retained for a maximum of 3 years after the issue is resolved, unless a longer retention period is required due to ongoing matters or legal obligations.
Order Information
Information related to completed orders is typically retained for the period necessary to complete the transaction, handle related customer service matters, and comply with applicable legal requirements.
Accounting and Tax Records
Some transaction and accounting records must be retained for a statutory period as required by German law. Depending on the record category, applicable German tax law may require retention for 6, 8, or 10 years.
If a statutory retention period applies, the relevant records will remain until that period expires, even if the original business purpose has ended.
Legal Proceedings
If information is required to establish, exercise, or defend against legal proceedings, it may be retained for the period necessary to achieve that purpose and for any applicable statute of limitations.
Website Information
Information related to the website may be retained for a period consistent with the relevant purposes, including website administration, record keeping, and compliance with applicable legal requirements.
When personal data is no longer needed and there is no legal obligation to retain it further, it will be deleted or discontinued within a reasonable period.
- Data Sharing
Softfoldy may share relevant personal data with service providers when necessary to operate the website, process orders, process payments, provide customer communications, maintain business records, or comply with legal requirements.
Such recipients may include:
Payment processing providers, including Stripe;
Website and hosting service providers;
Order and delivery service providers;
Customer communications service providers;
Accounting and professional service providers;
Public bodies required to disclose information by law.
Information will only be shared for the applicable purposes.
- Stripe and Other Service Providers
When service providers process personal data on behalf of Softfoldy, the relationship will be governed by applicable data protection requirements.
Stripe’s Privacy Statement explains that Stripe may act as a data processor or data controller, depending on the relevant processing activities.
Customers should also review the privacy information of their service providers as appropriate.
- International Data Transfer
Some service providers related to online services may process personal data outside the European Economic Area (EEA).
If personal data is transferred outside the EEA, Softfoldy will use transfer mechanisms required by applicable data protection laws.
Stripe publishes information about its international data protection arrangements and the mechanisms applicable to such transfers.
- Cookies
Softfoldy may use cookies and similar website technologies for purposes such as website functionality, preferences, basic website operation, and understanding website usage.
Where consent is required by law, applicable cookies will only be used after obtaining the relevant consent.
Customers can manage their cookie preferences through the cookie control features on the website and their browser settings.
- Data Protection Rights
Subject to the conditions and limitations stipulated by applicable law, individuals have the following rights:
To request access to their personal data;
To request correction of inaccurate personal data;
To request deletion of personal data, where applicable;
To request restriction of processing, where applicable;
To object to certain processing activities;
To request portability of certain personal data;
To withdraw consent where processing is based on consent;
To file a complaint with the competent data protection regulatory authority.
Requests regarding personal data processed by Softfoldy can be submitted to:
info@softfoldy.com
Softfoldy will assess each request in accordance with applicable data protection laws.
- Data Accuracy
Customers should provide accurate and up-to-date information when placing an order or contacting Softfoldy.
Individuals may request correction of inaccurate or incomplete personal data where appropriate.
- Children’s Data
The Softfoldy website is intended for general consumers and is not specifically targeted at children.
Softfoldy will not knowingly solicit personal data from children in matters unrelated to the order or customer service in question.
15. Data Protection Complaints
If you believe your personal data is processed in a manner that does not comply with applicable data protection laws, you can contact Softfoldy at:
info@softfoldy.com
You can also contact the competent data protection regulatory body in accordance with applicable law.
- Changes to the Privacy Policy
Softfoldy may update this Privacy Policy when there are changes to the website, business processes, service providers, or applicable legal requirements.
The latest version and its effective date will be posted on this page.
- Contact Us
For any questions regarding this Privacy Policy or the processing of personal data, please contact:
Email: info@softfoldy.com
We strive to respond to all privacy-related inquiries within 24 hours.